Companies without a sourcing strategy risk ending up in a bad marriage with an unfulfilling partner. We help our clients define why, how and which IT services to source globally, while finding partners that will provide business value for years to come
Review and fix global engagement
Experiencing trouble with vendor relationships, vendor contracts or important projects - or sensing trouble to come? We swiftly and objectively assess your troubled engagements in order to fix the issues or minimize the impact of a broken relationship.
Global Delivery Model
It can be challenging to utilize the global opportunities for high class and affordable IT service, while avoiding the risks of poor quality. We put our comprehensive experience at the service of clients, helping build effective and lasting global collaboration relationship with IT vendors.
Business success and outsourcing success are inseparable. We help our clients establish the Vendor Management discipline necessary to capture the benefits of global contracts and partnerships by managing these and their lifecycle, staying in control and constantly maximizing the value/cost relationship.
Delivering services on complex contracts, ensuring client satisfaction over time, and at the same time positive revenue flow and add-on sales, calls for expertise to capture the true value of global client partnerships. We help our clients establish and mature best in class Account Management practices with automation through advanced tools.
automation & Robotics
Identifying the potential of robotics and automation of global partnerships, contracts and service deliveries can be strenuous. We help our clients identify opportunities and implement tools and processes in the organization, ensuring return on investment.
We helped Vestas to mature and automate their IT contract and vendor management disciplines. The goal was to reduce the direct cost of contract and vendor management, to foster transparency and to minimize leakage in their major outsourcing partnerships.
We have worked with EVRY Norway to improve their account management organization. We delivered a Proof of Concept that clearly demonstrated the business case of the advanced Account Management tool Sirion, including how it simplifies and improves complex client relationships. In addition we helped understand and improve a troubled client engagement using our 7 keys review approach.
Jabra / GN Netcom established their “Jabra Future CRM”, where we provided project management assistance for Platform Consolidation, Upgrade and Sales Process Implementation.
With Indian IT Outsourcing giant HCL Technologies we assisted them to be introduced to the Danish market. We managed several of their key client relationships and delivered local resources for their services contracts.
KMD needed to improve their global delivery approach, to save cost and to improve quality. Mio assessed the situation, worked with the organisation to improve usage of global delivery, and provided a target operating model for SAP Managed Services. In addition we have helped extract and translate obligations and SLAs from an existing major client contract to devise a model for future subcontracting of managed services to client contracts.
We helped Widex with techniques for effective virtual team collaboration, through an assessment of the current experiences and gaps, and through workshops with management and employees to enable effective nearshoring.
Net Access India
We partnered with Net Access India to bring high quality global IT Infrastructure services to mid-size Nordic infrastructure and hosting providers. Net Access is a professionally managed IT Infrastructure Solution provider, that delivers one of the industry’s broadest portfolios of technology solutions and professional services to both large enterprise clients and SMB customers.
We partnered with SirionLabs to help our mutual clients transform supplier governance, utilizing SirionLabs’ breakthrough enterprise supplier management platform. Together we deliver real-time, data driven analytics, allowing our clients to redirect focus to supply chain value, while reaping productivity gains, improving performance visibility, and forecasting future usage and performance across their global enterprise.